Financial exposure, the cost of inefficiency, and what next month's workload will look like, for the people who have to answer to a board for IT.
What it answers
- What re-triage is actually costing. Reassignments over ninety days, priced at your own engineer hourly rate, with the arithmetic printed beside the figure so it can be checked rather than trusted.
- What liability is sitting in the open queue right now, from SLA penalties configured once.
- Which business capabilities are degraded, and the revenue at risk behind them.
- What is coming: regression based inflow forecasts and backlog clearance, so staffing is planned rather than reacted to.
How it fits
- Connects to Zendesk by OAuth, Jira Service Management and ServiceNow by API token, or anything in house through a REST adapter.
- No agents to install, no data migration, no consultants. Connect, set your hourly cost, read the queue as money.
- One click produces a board ready PowerPoint or PDF, built in the browser.
- Zero ticket retention: data is fetched live, personal data is stripped server side, credentials are encrypted.
Internal IT without contractual SLAs
Most internal IT has no penalty clauses, which is usually taken to mean inefficiency is free. It is not: every reassignment burns an engineer's time, and that time has a rate. Set the rate and the friction becomes a figure somebody can act on.
Try it
Seven day free trial with the full product, no card required.